
Grow Your Knowledge
Frequently Asked Questions
Our Products
How accurate are your rapid health and drug tests?
We understand that getting the right result is your main priority, which is why our rapid health and drug tests meet rigorous standards for accuracy and reliability.
Every test we offer has been certified and goes through strict quality control checks to ensure it gives you the dependable results you expect.
No test can guarantee 100% accuracy due to various factors including, but not limited to, sample collection, storage, and handling.
That’s why we've made our instructions as straightforward as possible and recommend confirming significant results with a healthcare professional.
We’re all about making sure you have the most accurate information to make informed decisions about your health.
Are your tests safe to use and reliable?
Absolutely, safety and reliability are at the heart of what we do at Rezure.
Reliability means that you can trust our tests to consistently provide you with accurate results that truly reflect your health status. Safety ensures that every aspect of the test, from the collection method to the chemicals involved, is designed to be harmless and user-friendly, allowing you to conduct the test in your own home.
We work with certified manufacturers and adhere to strict guidelines to ensure you're receiving quality products you can depend on. Look for the CE mark on our products to know they’re highly rated. This commitment to excellence means conducting extensive validation studies for each test to verify its performance and safety.
When you choose Rezure, you're choosing peace of mind, knowing that you have reliable, safe tools at your disposal to monitor and manage your health.
How long does it take to get results from the tests?
The time it takes to get results can vary depending on the specific test you're using, but we've designed our tests with speed and convenience in mind.Most of our at-home health and drug tests deliver results in just a few minutes. This quick turnaround means you don't have to wait anxiously for days to understand your health status.
Can these tests replace professional medical advice?
While our tests are a fantastic tool for gaining insights into your health, and can be a first step towards understanding your well-being, they should not be used as a replacement for professional medical advice.
Think of these tests as a complement to the care provided by healthcare professionals. If your test indicates a potential health issue, or if you have ongoing health concerns, it's essential to consult with a doctor or medical professional.
They can offer a comprehensive evaluation, confirm any findings, and provide you with the appropriate care or treatment plan based on a wider range of information and medical expertise.
Remember, our tests are here to empower you with knowledge about your health, but a doctor's guidance is irreplaceable when it comes to medical diagnosis and treatment.
Do I need any special equipment to use these tests?
Nope, you don't need any special equipment to use our tests.
Our kits include everything you need right out of the box. This means you can start your health testing journey as soon as your kit arrives without the need for any extra tools or devices.
Our goal is to make health testing as accessible and straightforward as possible, ensuring that anyone can use our tests with ease.
How do I interpret the results of my test?
Interpreting your test results is straightforward, with most of our tests displaying clear control and test lines to guide you.
To ensure you understand exactly what your results mean, we recommend closely following the instructions included in your test kit. Each set of instructions is tailored to the specific test, providing you with the most accurate guidance on reading and understanding your results.
For additional clarity and support, you can also visit the product page on our website, where we offer further guidance and frequently asked questions for each test.
Remember, while our tests are designed for easy interpretation at home, consulting a healthcare professional for a comprehensive understanding and advice based on your test results is always the best practice.
Are your tests reusable, or do I need a new one each time?
Each of our tests is designed for single use, so you'll need a new one each time you want to conduct a test. This ensures that every test you take is as accurate and hygienic as possible.
Using a fresh test each time also helps to prevent any cross-contamination and maintains the integrity of the results. If you're planning to monitor a condition regularly, it's a good idea to keep a few tests on hand so you're always prepared.
Can the tests be affected by medications or dietary supplements?
Yes, it's possible that certain medications or dietary supplements could influence the results of some tests.
The interaction varies depending on the specific test and the substances you're taking. Some medications or supplements might contain compounds that can interfere with the test's ability to accurately detect or measure the analytes (the substances being tested for).
To ensure the most accurate results, we recommend reading the instructions included with your test kit carefully. These instructions often provide information about potential interferences.
If you're ever in doubt, it's also a good idea to consult with a healthcare professional, who can provide advice tailored to your individual health situation.
How do I dispose of used tests safely?
Disposing of used tests safely is important for both environmental and health reasons. After you've completed your test, we recommend following these steps for safe disposal:
1. Check the instructions: Some tests may have specific disposal requirements, so it’s always a good idea to refer back to the instructions provided with your test kit for any disposal guidelines.
2. Seal and bin: Generally, you should place the used test components back into their original packaging or into a plastic bag, seal it tightly, and dispose of it in your regular household waste bin.
3. Do not recycle: Used tests, due to their potential biohazard content, should not be recycled. This helps prevent the spread of any contaminants and ensures the safety of waste management personnel.
4. Wash your hands: After handling and disposing of the test, wash your hands thoroughly with soap and water to ensure any potential contamination is removed.
If you’re using a test that involves sharps, like lancets, your local community may have specific disposal sites or containers for such items. It’s always a good practice to check with your local waste management authorities for any specific disposal protocols related to medical waste.
Remember, proper disposal of medical tests not only protects you but also those around you and the environment.
Bulk Ordering
Do you offer bulk or recurring purchasing options for clinics or businesses?
Yes, we certainly do offer bulk and recurring purchasing options for clinics, businesses, or any organisation in need of our health and drug tests in larger quantities.
For large or recurring orders, including pricing information, please reach out to us at contact@rezure.co.uk with your specific requirements. Our team will get back to you promptly.
Can bulk orders be shipped internationally?
Yes, we're happy to accommodate international shipping for bulk orders.
Shipping rates for international destinations can vary. To get a detailed quote that reflects your specific needs and location, please email us at contact@rezure.co.uk.
Using our store
What payment methods do you accept for online purchases?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express (AMEX).
We're also equipped to accept payments through Apple Pay and Google Pay.
Is there a minimum order quantity for orders?
No, you are welcome to buy as many or as few products as you like. Remember, though, you save on shipping costs by ordering more tests at one time.
Shipping and Returns
How much does shipping cost?
We offer free UK shipping for all orders over £20.
For international orders or orders less than £20, the cost of shipping depends on your delivery address.
Shipping is calculated and clearly displayed at checkout.
Is it possible to track my order after it has been shipped?
Yes. Once we ship your order, we'll email you a tracking link.
If you have any issue tracking your order, you can contact the shipping provider or our own customer support.
How long will it take to receive my order?
We ship all orders within 2 working days.
How long it takes to arrive depends on when you order and your delivery address.
You'll receive an estimated delivery date with your shipping confirmation.
What should I do if I receive a damaged or incorrect item?
If you've received a damaged or incorrect item, we're so sorry for the inconvenience.
Please reach out to our support team as soon as possible to arrange for a refund. It's helpful if you would provide your order number and a brief description of the issue.
We'll resolve your problem promptly.
What is your return policy?
- Returns: If you are not satisfied with your purchase, you may return the item within 30 days of receipt for a refund or exchange. Items must be unused and in their original packaging.
- Refunds: Refunds will be processed within 14 days of receiving the returned item. Refunds will be issued to the original payment method.
- Return Shipping: You are responsible for the cost of return shipping, except in cases where the item was damaged or incorrect upon delivery.
Privacy and Support
Are my test results confidential?
Absolutely, your test results are completely confidential.
When you use one of our tests, the outcomes are known exclusively to you. It’s entirely up to you to decide if you want to share those results with anyone else, such as your doctor, to seek further advice or treatment.
Rest assured, we at Rezure have no access to the results of your tests. Our commitment to your privacy is paramount, and we take every measure to ensure that the integrity and confidentiality of your testing process are maintained at all times.
Your health and privacy are in your hands, and we're here to support you in taking control of both with complete confidence.
How secure is my personal and payment information on your website?
Your personal and payment information's security on our website is something we take very seriously.
We use advanced encryption technology to ensure that every piece of information you share with us is protected. This encryption acts as a barrier, safeguarding your data from unauthorised access as it travels over the internet.
We also stick to strict data protection standards and privacy policies to manage your information responsibly. We ensure that payment details are processed securely and are not stored longer than necessary to complete the transaction.Read our Privacy Policy to learn more.
Is there a way to speak directly with a health professional about my results?
Currently, Rezure does not offer a direct line to speak with health professionals about your test results.
We highly recommend discussing your results with your own GP or a healthcare provider. They can provide you with professional medical advice, interpret the results in the context of your overall health, and guide you on the next steps if necessary.
Your health is important, and it is invaluable to have a conversation with a medical professional who understands your medical history.